Job Description

Job Description

Job Description

Managing modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented, creating gaps in visibility, slowing response times, and increasing risk. 

Logically closes that gap.  

We unify IT operations and cybersecurity into a single, accountable operating model that reduces risk, accelerates response, and strengthens resilience across the systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control, fewer blind spots, and more confidence in their technology. 

Our approach is cyber-first by design, embedding protection into every layer, from end user to edge to cloud. By combining AI-assisted monitoring with human-led expertise, we deliver faster insight, smarter decisions, and more effective outcomes without the complexity of siloed tools. 

For more than 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience, acting as a true extension of their teams with clear accountability and measurable outcomes. 

Logically. Cyber-First. Future-Ready.  

Why Work for Us  

• A culture built on doing the right thing  

• Work at the forefront of cybersecurity and emerging technologies  

• Collaborative, growth-oriented environment  

• Competitive compensation and benefits  

• Opportunities for professional development and advancement  

• Make a real impact by helping organizations reduce risk and build resilience 

Job Summary:

The Managed Services Engineer II is a representative of the company that interacts daily with all levels of the customer’s workforce, from C-level to business and technical end-users. Working to efficiently close tickets with high level of accuracy, this role will perform a wide range of technical computing and information systems support, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software. The Managed Services Engineer II diagnoses mechanical, hardware, software, and system failures using established procedures. 

Job Duties & Responsibilities:  

• This role will require being onsite at a client location, Monday through Friday 8AM - 5PM Eastern.
• Provide best in class customer service to Logically’s customer base  
• Adhere to company values while following best practices and operational procedures   
• Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately  
• Maintain up to 85% utilization to support key performance indicator attainment and Logically service level agreements  
• Drive for continuous CSAT scores to ensure consistent feedback from Logically’s customer base  
• Act as an escalation point for Managed Services Engineer I’s 
• Troubleshoot issues on a variety of information systems and network devices within complex customer environments  
• Update, manage and troubleshoot workstation device connectivity and printer issues  
• Work within Active Directory to create and terminate user accounts as part of onboarding/offboarding and reset passwords for related customer environments  
• Responsible for implementing appropriate IT procedures, configuring software, and implementing O365 administration functions across multiple platforms  
• Perform network troubleshooting, network traffic analysis and debugging 
• Manage Anti-Spam Policies and run virus scanning using Logically approved software  
• Work tickets based on SLA priority and expiration and update tickets daily 
• Support solutions such as email, storage, backups, monitoring and productivity suites  
• Account for time by function and by the customer in ConnectWise with a high level of accuracy to include notes detailing customer work status to ensure continuity of service 
• Partner with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan, and execute the services 
• Provide continuous updates and communication on assigned tickets to ensure customer’s have daily interaction and support 
  

Qualifications: 

• College Degree not required 
• 2-4 years of experience in a closely related position doing MSP technical support/troubleshooting is preferred but not required  
• Certifications preferred in one of the following; CompTIA A+, Network+, Security +, MSFT 365 Fundamentals (MS-900T01), MS 100: Microsoft 365 Identity and Services, Microsoft Certified Professional (MCP) MS AZ-104 - Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert 
• Familiarity with Microsoft Exchange, SQL, Sharepoint, Windows Server, ConnectWise and Remote Desktop Services preferred 
• Experience in LAN/WAN and basic network troubleshooting 
• Experience in workstation and laptop hardware support, including backup software configuration experience with common data protection applications 
• Experience with Anti-Virus configuration with more than one A/V solution 
• Experience with Microsoft Office Suite, Office 365, Azure, and Windows Operating Systems (Desktop and Server) and Kaseya is a plus 
• Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment 
• Strong interpersonal skills, including verbal and written communication skills along with excellent listening skills 
• Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills  
• Business acumen; translating business requirements into related solutions  
• Flexible and able to remain calm in times of stress while managing multiple priorities at one time  
• Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations  
• Sound problem-solving technique with ability and persistence to generate options and select the best solution  
• Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders  
• Ability to communicate effectively with customers and various levels of management both verbally and in written form  
• Ability to manage multiple projects in a fast-paced environment  
• Team player mentality and willingness to share knowledge with others 
  

#LI-SE

Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes. 

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